schon/engine/vibes_auth/messaging/services.py

from dataclasses import dataclass

from asgiref.sync import async_to_sync
from channels.layers import get_channel_layer
from django.core.exceptions import PermissionDenied, ValidationError
from django.db import models
from django.db.models import Count
from django.utils import timezone
from django.utils.translation import gettext_lazy as _

from engine.vibes_auth.choices import SenderType, ThreadStatus
from engine.vibes_auth.messaging.forwarders.telegram import (
    forward_thread_message_to_assigned_staff,
    is_telegram_enabled,
)
from engine.vibes_auth.models import ChatMessage, ChatThread, User

THREAD_GROUP_PREFIX = "thread:"
STAFF_INBOX_GROUP = "staff:inbox"


@dataclass
class MessageDTO:
    id: str
    thread: str
    text: str
    sender_type: str
    sender_user: str | None
    sent_at: str


def _broadcast_thread_event(thread: ChatThread, event: dict) -> None:
    layer = get_channel_layer()
    async_to_sync(layer.group_send)(f"{THREAD_GROUP_PREFIX}{thread.uuid}", event)


def _broadcast_staff_inbox(event: dict) -> None:
    layer = get_channel_layer()
    async_to_sync(layer.group_send)(STAFF_INBOX_GROUP, event)


def get_or_create_user_thread(user: User) -> ChatThread:
    thread, _ = ChatThread.objects.get_or_create(
        user=user, defaults={"email": user.email or ""}
    )
    return thread


def create_anon_thread(email: str) -> ChatThread:
    if not email or "@" not in email:
        raise ValidationError(
            {"email": _("Valid email is required for anonymous chats.")}
        )
    thread = ChatThread.objects.create(email=email)
    _broadcast_staff_inbox(
        {"type": "staff.thread.created", "thread_id": str(thread.uuid)}
    )
    return thread


def send_message(
    thread: ChatThread, *, sender_user: User | None, sender_type: SenderType, text: str
) -> ChatMessage:
    if not text or len(text) > 1028:
        raise ValidationError({"text": _("Message must be 1..1028 characters.")})
    if sender_user and not sender_user.is_staff:
        if thread.user_id != sender_user.pk:
            raise PermissionDenied
    msg = ChatMessage.objects.create(
        thread=thread,
        sender_type=sender_type,
        sender_user=sender_user
        if sender_user and sender_user.is_authenticated
        else None,
        text=text,
        sent_at=timezone.now(),
    )
    thread.last_message_at = msg.sent_at
    thread.save(update_fields=["last_message_at", "modified"])

    _broadcast_thread_event(
        thread,
        {
            "type": "thread.message",
            "message": {
                "id": str(msg.uuid),
                "thread": str(thread.uuid),
                "text": msg.text,
                "sender_type": msg.sender_type,
                "sender_user": str(msg.sender_user.uuid) if msg.sender_user else None,
                "sent_at": msg.sent_at.isoformat(),
            },
        },
    )
    if sender_type != SenderType.STAFF:
        if is_telegram_enabled():
            async_to_sync(forward_thread_message_to_assigned_staff)(
                str(thread.uuid), text
            )
        auto_reply(thread)
    return msg


def auto_reply(thread: ChatThread) -> None:
    text = _("We're searching for the operator to answer you already, hold by!")
    msg = ChatMessage.objects.create(
        thread=thread,
        sender_type=SenderType.SYSTEM,
        sender_user=None,
        text=text,
        sent_at=timezone.now(),
    )
    thread.last_message_at = msg.sent_at
    thread.save(update_fields=["last_message_at", "modified"])
    _broadcast_thread_event(
        thread,
        {
            "type": "thread.message",
            "message": {
                "id": str(msg.uuid),
                "thread": str(thread.uuid),
                "text": msg.text,
                "sender_type": msg.sender_type,
                "sender_user": None,
                "sent_at": msg.sent_at.isoformat(),
            },
        },
    )


def claim_thread(thread: ChatThread, staff_user: User) -> ChatThread:
    if not staff_user.is_staff:
        raise PermissionDenied
    if thread.assigned_to_id and not staff_user.is_superuser:
        raise PermissionDenied
    thread.assigned_to = staff_user
    thread.save(update_fields=["assigned_to", "modified"])
    _broadcast_staff_inbox(
        {
            "type": "staff.thread.assigned",
            "thread_id": str(thread.uuid),
            "user": str(staff_user.uuid),
        }
    )
    return thread


def reassign_thread(thread: ChatThread, superuser: User, new_staff: User) -> ChatThread:
    if not superuser.is_superuser:
        raise PermissionDenied
    if not new_staff.is_staff:
        raise ValidationError({"assigned_to": _("Assignee must be a staff user.")})
    thread.assigned_to = new_staff
    thread.save(update_fields=["assigned_to", "modified"])
    _broadcast_staff_inbox(
        {
            "type": "staff.thread.reassigned",
            "thread_id": str(thread.uuid),
            "user": str(new_staff.uuid),
        }
    )
    return thread


def close_thread(thread: ChatThread, actor: User | None) -> ChatThread:
    if actor and actor.is_staff:
        pass
    elif actor and not actor.is_staff:
        raise PermissionDenied
    thread.status = ThreadStatus.CLOSED
    thread.save(update_fields=["status", "modified"])
    _broadcast_staff_inbox(
        {"type": "staff.thread.closed", "thread_id": str(thread.uuid)}
    )
    _broadcast_thread_event(
        thread, {"type": "thread.closed", "thread_id": str(thread.uuid)}
    )
    return thread


def find_least_load_staff() -> User | None:
    qs = (
        User.objects.filter(is_staff=True, is_active=True)
        .annotate(
            open_threads=Count(
                "assigned_chat_threads",
                filter=models.Q(assigned_chat_threads__status=ThreadStatus.OPEN),
            )
        )
        .order_by("open_threads", "date_joined")
    )
    return qs.first()